Shipments are made through Correos de Costa Rica. Merchandise is shipped throughout the Republic of Costa Rica. No international shipments are made.

To expedite the delivery of the merchandise, we need clear and complete data: name and surname, precise address (Province, Canton, District, exact address of the recipient), email and telephone number, all of this data must be completed when creating your user account.

Once the purchase is confirmed, the delivery data cannot be modified and the order will be processed and delivered according to the data that the customer entered in the purchase process.

The customer can make purchases through the Online Store during 24 hours a day and may receive support through our means of contact during the hours of operation of the physical store.

Kyocostarica.com reserves the right to change the delivery service provider when it deems necessary.

Delivery Times.

The order processing time is approximately one business day, once the order is processed, the order is delivered to Correos de Costa Rica, the delivery time varies according to the delivery destination according to the table in the following link: “Delivery Times according to Correos de Costa Rica”.

The delivery time starts counting from the business day on which the package is delivered to Correos de Costa Rica and Kyocostarica.com sends an email to the customer notifying the dispatch of the package and the guide number issued by Correos de Costa Rica for tracking.

Sundays and holidays are not carried out Shipping.

Return Policy.

Deadline for returning a product offered in our online store.

The online store has a return period of 10 calendar days from the date on which the electronic purchase invoice is issued.

The first thing you must do is notify about the return before the 10 business days have elapsed using the contact form in our online store to manage the process.

General conditions for the return to apply.

The product must be returned in optimal conditions, without signs of having been used and within the sealed packaging as it was sent to you.

Kyocostarica.com will not refund money, in case you return a product, a credit note valid for one month will be applied to be used to exchange the product.

The cost of returning the product to our distribution center by the customer is assumed in full by the customer.

For which products does the return not apply?

When you buy a product on sale or at a discount, these will not be applicable for return.

Steps to follow If you choose to return a product?

If you wish to return any of the products from your purchase in our online store, you must follow the following steps to ensure your complete satisfaction:

• You must make the return notification within the stipulated period and by the means indicated above.
• You must send the product to the address that we will provide for this purpose, the shipment must be made through Correos de Costa Rica.
• The shipping costs of the product to be returned are the responsibility of the customer.
• You must tell us for which other product you wish to exchange, we will tell you if there is any difference in price so that you can cancel it along with the cost of re-shipping the package.
• Once the customer deposits the indicated amount, the package will be re-sent and you will be notified by email

Who assumes the costs of the return?

All costs associated with the return of a product must be assumed by the customer, understood as associated costs the following:

• Sending the product to our distribution center.
• Re-shipping the package from the distribution center to the address of the